Easter Sale Extended!
We want you to be thrilled with your purchase! Whether you've changed your mind or wish to initiate a return for a faulty item, simply follow our returns process for a hassle-free experience.
Exchanges:
Simply place a brand new order for the item you require. This will ensure that you quickly secure the stock we have on hand. In the meantime you can initiate a return request.
Lodge a Return Request:
Please submit a return request before sending back any item.
How to submit a Return Request:
Change of Mind Returns (You cover the return shipping cost):
You can return an item within 30 days if you :
All return claims for the reasons listed above must be made within 30 days of receiving your product. If you contact us after this period, our customer service team will review your claim on a case-by-case basis.
Items must be returned in perfect, saleable condition with all tags, labels, and packaging intact. Suitcases must include their original box if provided.
Used, personalised, damaged items cannot be returned, nor can Personal or Food items. (More information below).
You are responsible for covering the return shipping costs. Please ensure you use Registered Post to avoid any possibility of an item being lost.
Refunds :
Once your return is processed, you’ll receive a product refund to your original payment method. Note that If you received free shipping on your order, $11.90 will be deducted to cover our original shipping cost.
If we receive an item that is not in perfect resale condition, a restocking fee will apply or the item will be returned to you.
Please note that this change-of-mind policy does not limit your rights under Australian consumer law for faulty or misrepresented items.
We will replace, refund or credit any product, at our expense, under the following circumstances:
All claims to return an item damaged in transit must be made via your account as soon as you receive your product.
The item must be returned to us within 14 days of the Return Confirmation. The item must be packed in the original, unmarked packaging including any accessories and documentation.
Replacement Product
Refunds
No Returns on Personal and Food Items:
Please choose carefully, as we do not offer exchanges or refunds on personal or food items unless the item is:
We do not accept returns on these highly personal or food items to protect our customers. This policy ensures you are purchasing items that are unused, unsoiled, and in perfect condition.
Personal items include, but are not limited to:
Food items include, but are not limited to:
Freeze-dried foods require specific storage conditions to maintain their quality and longevity. Once these items are in the possession of a customer, we cannot verify how they have been handled or stored. As a result, we are unable to accept returns for these products.
If you have any further questions please contact us.
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Discover effortless travel with the Tosca Metro Quilted Travel Duffle, a stylish and spacious companion designed for weekend getaways, overnight stays and everyday adventures. The Duffle comes with a BONUS matching vanity case, crafted from the same material for a stylish, coordinated travel set. Crafted from quilted REC Oxford material, this versatile travel bag combines a contemporary quilted finish with exceptional practicality. Featuring six interior pockets and two exterior pockets, it offers plenty of room to organise your clothing, accessories and travel essentials. Designed to accommodate a laptop up to 15 inches, the Metro Duffle is ideal for both business and leisure travel. A convenient rear smart sleeve slides over your suitcase trolley handle, while the adjustable soft-feel shoulder strap and dual carry handles provide comfortable carrying options.
Features:
Product Details:
Series: Tosca : Metro
Manufacturer Colour: Quilted Magnet
Primary Material: Quilted Rec Oxford
Weight: 1.2 kg
Length: 64 cm
Width: 27 cm
Depth: 33.5 cm
SKU:MET983-C
Retailer
Ships from Australia
Shown to scale beside average Australian adults (162 cm and 176 cm)
Shown to scale against each other
 15" Laptop Backpack$69.95 |  Large Travel Tote$79.90 | Current productDuffle Bag + Vanity Case$99.95 | |
|---|---|---|---|
| Best for | Commuting and day travel | Office, business trips, weekends away | Weekends and overnight stays |
| Dimensions | 42 x 31 x 18 cm ·0.59 kg | 36 x 53 x 27 cm ·0.9 kg | 27 x 64 x 33.5 cm ·1.2 kg |
| Laptop | Up to 15" | Up to 15" | Up to 15" |
| Pockets | 6 inside, 3 outside | 6 inside | 6 inside, 2 outside |
| Carry | Padded shoulder straps | Padded handles, detachable crossbody strap | Double handles, adjustable shoulder strap |
| Smart sleeve | ✓ | ✓ | ✓ |
| Fabric | Quilted Oxford | Quilted recycled Oxford | Quilted recycled Oxford, or nylon (Black Nylon, Stone Nylon) |
| Colours | Black, Magnet, Mauve, Mushroom | Black, Magnet, Mauve, Mushroom | Quilted Black, Quilted Magnet, Quilted Mushroom, Black Nylon, Stone Nylon |
| Comes with | 3 detachable pouches | Matching vanity case | |
| Base width | 36 cm, widening to 53 cm at the top |
Orders containing multiple parcels can become separated during transit and therefore arrive on different days.