When will my order be shipped?
We typically process orders within 1-2 business days. You'll receive an email confirmation with tracking details as soon as your order ships.
How long does delivery take?
Delivery times vary based on your location. For domestic orders within Australia, expect delivery within 3-5 business days. For NZ orders, delivery can take 14+ business days. Check our Shipping Policy for more details.
Can I change or cancel my order?
If you've just placed your order, you can make changes from the confirmation page or your account page until your order syncs with our warehouse.
Because our system frequently updates with our warehouse for fast processing and same-day dispatch, change or cancellation requests will depend on how far along your order is in the syncing process. Please contact us if you need assistance.
Do you have a physical store?
Travel Universe is 100% online. We operate exclusively through our website to offer you the best range of travel goods at great prices.
Can I pick up my order at your warehouse?
Unfortunately we aren't set up for customer pickups as our warehouse is a large industrial facility with no public access.
Do you include paperwork or invoices with my order?
No, all orders are dispatched without any paperwork or invoices.
Do you offer gift wrapping?
Unfortunately we do not have the resources to offer gift wrapping at this time.