FAQ
Frequently Asked Questions
1. Orders and Shipping
When will my order be shipped?
We typically process orders within 1-2 business days. You'll receive an email confirmation with tracking details as soon as your order ships.
How long does delivery take?
Delivery times vary based on your location. For domestic orders within Australia, expect delivery within 3-5 business days. For NZ orders, delivery can take 14+ business days. Check our Shipping Policy for more details.
Can I change or cancel my order?
If your order hasn’t been shipped yet, please contact us immediately at service@traveluniverse.com.au and we’ll do our best to adjust or cancel it. Since our system syncs with the warehouse frequently to ensure quick processing, this will depend on how far along your order is in the fulfilment process. The sooner you reach out, the better we can assist you.
2. Returns and Refunds
What is your return policy?
We offer hassle-free returns on most products within 30 days of purchase. Items must be unused and in their original packaging. Visit our Returns Page for more details and to initiate a return.
How long will it take to receive my refund?
Once we’ve received your return, refunds are typically processed within 2-4 business days. You’ll receive a confirmation email once your refund has been issued.
3. Product Information
Are your products covered by a warranty?
Many of our products come with warranty coverage. Check the product description for specific warranty details or contact us if you are unsure.
Do you offer bulk or corporate orders?
Absolutely! For bulk or corporate inquiries, please contact our business team at business@traveluniverse.com.au
4. Payments and Pricing
What payment methods do you accept?
We accept Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay for instalment payments.
Can I use multiple payment methods?
At this time, we only accept one form of payment per transaction.
Can you explain your pricing? Do you charge GST?
All product prices on our website are shown in Australian Dollars (AUD) and include Australian Goods and Services Tax (GST), where applicable. You can read more about pricing and tax information here.
5. Account and Privacy
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your order history and save your details for faster checkout.
How is my personal data protected?
Your privacy is important to us. All personal data is securely stored and encrypted. You can read more in our Privacy Policy.