FAQ
Frequently Asked Questions
1. Orders and Shipping
When will my order be shipped?
We typically process orders within 1-2 business days. You'll receive an email confirmation with tracking details as soon as your order ships.
How long does delivery take?
Delivery times vary based on your location. For domestic orders within Australia, expect delivery within 3-5 business days. For NZ orders, delivery can take 14+ business days. Check our Shipping Policy for more details.
Can I change or cancel my order?
If you’ve just placed your order, you can make changes from the confirmation page or your account page until your order syncs with our warehouse. Because our system frequently updates with our warehouse for fast processing and same-day dispatch, change or cancellation requests will depend on how far along your order is in the syncing process. Please contact us if you need assistance.
Do you have a physical store?
Travel Universe is 100% online. We operate exclusively through our website to offer you the best range of travel goods at great prices.
Can I pick up my order at your warehouse?
Unfortunately we aren’t set up for customer pickups as our warehouse is a large industrial facility with no public access.
Do you include paperwork or invoices with my order?
No, all orders are dispatched without any paperwork or invoices.
Do you offer gift wrapping?
Unfortunately we do not have the resources to offer gift wrapping at this time.
2. Payments and Pricing
What payment methods do you accept?
We accept Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay for instalment payments.
Can I use multiple payment methods?
At this time, we only accept one form of payment per transaction.
Can you explain your pricing? Do you charge GST?
All product prices on our website are shown in Australian Dollars (AUD) and include Australian Goods and Services Tax (GST), where applicable. You can read more about pricing and tax information here.
3. Product Information
Are your products covered by a warranty?
Many of our products come with warranty coverage. Check the product description for specific warranty details or contact us if you are unsure.
Are your goods genuine?
Yes, we only sell only 100% genuine products sourced directly from reputable brands and authorised distributors. We are committed to providing high-quality, authentic goods for all your travel needs.
Do you offer bulk or corporate orders?
Absolutely. For bulk or corporate inquiries, please contact our team at business@traveluniverse.com.au
How can I contact you about ranging travel products?
If you’re a wholesaler or manufacturer looking to partner with Travel Universe, reach out to us here to explore potential opportunities for selling your travel products through our platform.
4. Account and Privacy
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your order history and save your details for faster checkout.
How is my personal data protected?
Your privacy is important to us. All personal data is securely stored and encrypted. You can read more in our Privacy Policy.
Important Notice: Shop With Confidence
We've become aware of unauthorised websites using our name and logo. To ensure you're shopping safely, please check that you're on traveluniverse.com.au - our only official website - before making a purchase. If you come across a website that seems suspicious, feel free to contact us, and we’ll be happy to help.
5. Returns, Exchanges and Refunds
What is your return policy?
We offer hassle-free returns on most products within 30 days of purchase. Items must be unused and in their original packaging. Visit our Returns Page for more details on how to initiate a return.
What is your exchange policy?
Simply place a brand new order for the item you require. This will ensure that you quickly secure the stock we have on hand. In the meantime you can contact us regarding a return. Visit our Returns Page for more details on how to initiate a return.
How long will it take to receive my refund?
Once we’ve received your return, refunds are typically processed to the original payment method within 2-4 business days. You’ll receive a confirmation email once your refund has been issued.