FAQ & Support

We typically process orders within 1-2 business days. You'll receive an email confirmation with tracking details as soon as your order ships.

You will receive an email with your tracking code in the evening on the day your order is processed. You can also log into your order history to find your tracking link. Check our Shipping Page for more details.

Orders containing multiple parcels can become separated during transit and therefore arrive on different days.

If your order is shipped with Australia Post, multiple parcels are grouped under a single tracking code. Please see the illustration above to check the status of each individual parcel.

Delivery times vary based on your location. For domestic orders within Australia, expect delivery within 3-5 business days. For NZ orders, delivery can take 14+ business days. Check our Shipping Policy for more details.

If you've just placed your order, you can make changes from the confirmation page or your account page until your order syncs with our warehouse.

Because our system frequently updates with our warehouse for fast processing and same-day dispatch, change or cancellation requests will depend on how far along your order is in the syncing process. Please contact us if you need assistance.

Travel Universe is 100% online. We operate exclusively through our website to offer you the best range of travel goods at great prices.

Unfortunately we aren't set up for customer pickups as our warehouse is a large industrial facility with no public access.

No, all orders are dispatched without any paperwork or invoices.

Unfortunately we do not have the resources to offer gift wrapping at this time.

We offer hassle-free returns on most products within 30 days of purchase. Items must be unused and in their original packaging. Visit our Returns Page for more details on how to initiate a return.

Simply place a brand new order for the item you require. This will ensure that you quickly secure the stock we have on hand. In the meantime you can contact us regarding a return. Visit our Returns Page for more details on how to initiate a return.

Once we've received your return, refunds are typically processed to the original payment method within 2-4 business days. You'll receive a confirmation email once your refund has been issued.

Please find more details on store credit promotions here.

Make sure you are logged into your account with the same email address you previously used when earning the credit.

Store credit appears on the checkout page as another form of payment, above the credit card section.

You need to expand the payment section on the checkout page & select the "apply store credit" checkbox. The value of the store credit is then deducted from your order.

Limitations:

(a) You must go through the 'normal' checkout process. If you skip the checkout page and use an alternative payment method like PayPal or Afterpay the store credit option will also be skipped.

(b) Unfortunately our ecommerce platform does not allow store credits to be used to purchase pre-order items.

If either of those issues affect your order, please leave a note on your order for our support team to manually apply your credit and process a refund for you, after you place your order

Please check our coupon and deals page for the most current information. Our system will generally accept 1 coupon per order.

Gift Cards are different to coupons. Gift Cards are a form of tender and therefore excluded from promotional coupon discounts, however coupons can be applied when redeeming a Gift Card/s on an order.

We accept Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay for instalment payments.

You can combine store credit with a 2nd payment method of your choice.

All product prices on our website are shown in Australian Dollars (AUD) and include Australian Goods and Services Tax (GST), where applicable. You can read more about pricing and tax information here.

Yes, all product come with a varying length of warranty coverage. Check the product description for specific warranty details or contact us if you are unsure.

Yes, we only sell only 100% genuine products sourced directly from reputable brands and authorised distributors. We are committed to providing high-quality, authentic goods for all your travel needs.

Absolutely. For bulk or corporate inquiries, please contact our team

If you're a wholesaler or manufacturer looking to partner with Travel Universe, reach out to us here to explore potential opportunities for selling your travel products through our platform.

No, you can checkout as a guest. However, creating an account allows you to track your order history and save your details for faster checkout.

Your privacy is important to us. All personal data is securely stored and encrypted. You can read more in our Privacy Policy.

We've become aware of unauthorised websites using our name and logo. To ensure you're shopping safely, please check that you're on traveluniverse.com.au - our only official website - before making a purchase. If you come across a website that seems suspicious, feel free to contact us, and we'll be happy to help.