Shipping Information

Orders containing only In Stock status items (no items have a Pre Order status), placed prior to 12 Midday AEST, will generally be dispatched same day, on business days.

Please be aware that during busy sale periods (i.e. Black Friday), there may be delays due to the high volume of orders

All orders sent via Australia Post or Aramex.

Depending on the risk profile and value of your order we may require a signature on delivery.

If no one is present to sign for the parcel it may be taken to the local post office for collection, or if it was sent with Aramex a redelivery will occur.

To avoid a post office pick or redelivery, please consider sending your parcels to an address where you know someone will be in attendance (i.e. your work address).

You may also request an ATL (Authority To Leave) in the order notes/comments. If you choose this option, the responsibility to safeguard the parcel from theft passes to you once the delivery has been completed.

Unfortunately we are unable to offer a customer pickup service from our warehouse at the moment.

Please review our detailed "estimated shipping times" section below.

At this stage we ship to Australia & New Zealand. (Estimated 3-10 Business Days to NZ - pricing calculated prior to checkout)

For all other countries, consider using a freight forwarding service out of Australia.

If you've just placed your order, you can make changes from the confirmation page or your account page until your order syncs with our warehouse.

Because our system frequently updates with our warehouse for fast processing and same-day dispatch, change or cancellation requests will depend on how far along your order is in the syncing process. Please contact us if you need assistance.

Travel Universe is 100% online. We operate exclusively through our website to offer you the best range of travel goods at great prices.

No, all orders are dispatched without any paperwork or invoices.

Find full details of our return policy here.

Total Product Value $99+
Economy Parcel service:
(Via Aramex & others) : $0 Free !

Aust Post Standard eParcel:
Discounted to $6.95

Total Product Value Under $99
Economy Parcel service:
(Via Aramex & others) : $9.90 Flat Rate

Aust Post Standard eParcel:
Discounted to $12.95

Australia Post Express Shipping:
Small Size Parcel $16.95
Medium Size Parcel $19.95
Large Size Parcel Based on Parcel Weight

An example of a small parcel is a crossover bag.

Total Product Value $99+
Economy Parcel service:
(Via Aramex & others) : $0 Free !

Aust Post Standard eParcel:
Discounted to $6.95

Total Product Value Under $99
Economy Parcel service:
(Via Aramex & others) : $9.90 Flat Rate

Aust Post Standard eParcel:
Discounted to $12.95

Australia Post Express Shipping:
Small Size Parcel $19.95
Medium Size Parcel $29.95 - $49.95

An example of a large parcel is a cabin suitcase.

Total Product Value $99+
Shipping Based on Parcel Weight

Total Product Value Under $99
Shipping Based on Parcel Weight

Australia Post Express Shipping:
Medium Size Parcel $29.95 to $49.95
Large Size Parcel (not available)

Customers shipping to addresses in close proximity to Metro Eastern mainland state capital cities will enjoy FREE shipping via our Economy Parcel Service on all orders over $99 product value, including gst.

To take advantage of this offer, simply add $99 worth of products to your shopping bag and select the "Economy Parcel Parcel" shipping option. You will automatically receive a shipping discount to reduce your shipping costs to $0!

Due to unprecedented cost increases by Australia Post targeted at customers living in regional and remote areas, we can only apply this free shipping offer on smaller parcels to those locations. ("Remote addresses" in terms of distance from our warehouse in Melbourne)

For larger parcels to regional and remote addresses we will still partially subsidise the shipping cost for you, however the balance of the shipping fee will be calculated based on the cubic volume of the parcel. (To calculate your shipping cost, add an item/s to your cart, and enter your postcode on the checkout page)

Please note, we do not ship to Australian External Territories (for example, Christmas Island)

Economy Parcel Metro
Estimated 4-7 Business Days (Via Aramex & others)

Economy Parcel Regional
Estimated 4-10 Business Days (Via Aramex & others)

Economy Parcel Remote
Estimated 7-18 Business Days (Via Aramex & others)

Australia Post Standard eParcel Metro
Estimated 2-5 Business Days

Australia Post Standard eParcel Regional
Estimated 3-7 Business Days

Australia Post Standard eParcel Remote
Estimated 5-10 Business Days

Australia Post Express eParcel Metro
Estimated 1-2 Business Days Fastest Possible

Australia Post Express eParcel Regional
Estimated 2-3+ Business Days Fastest Possible

Australia Post Express eParcel Remote
Estimated 3-4+ Business Days Fastest Possible

Express Upgrade:

You have the option of upgrading your delivery service to Australia Post Express.

If you choose to send an order via Express Post, Australia Post have indicated the parcel will receive the current, 'fastest possible service' (1-2 business days in metro areas), but it may experience delays and no postage refunds are available.

Next Business Day:

If you are sending an order with Express Post to a postcode listed within the 'next business day' network below, please order before 11:00 AEST Melbourne time to have the best chance of your order arriving next business day.

Australia Post are generally very good at meeting their estimated delivery times, but occasionally Express eParcels will arrive later than expected. (Please keep in mind, Australia Post do not guarantee their Express eParcel Service delivery times.)

Eligible Next Business Day Postcodes

Canberra
0200-0250, 2600-2620, 2900-2914

Sydney
1000-1920, 2000-2249, 2555-2574, 2740-2786

Melbourne
3000-3207, 3340-3341, 3750, 3755-3757, 8000-8785

Brisbane
4000-4209, 9016-9019

Gold Coast
5000-5171, 5800-5950

Adelaide
5000-5171, 5800-5950

Perth CBD
6000-6005, 6800-6899

Tasmania
7000-7019, 7050-7053, 7055, 7248-7251, 7253, 7258, 7261, 7267, 7275-7300, 7306, 7310 (township only), 7311-7315, 7320-7322, 7325, 7800-7899

All destinations outside of the 'next business day' network are sent 'fastest possible delivery'.

You can get your own delivery estimate from the Aust Post website (Our lodgement postcode is 3029)

In Stock: The above delivery times are for 'in stock' items, based on courier estimates.

These products are kept in stock, in our Australian warehouse, and will generally leave the warehouse within 24 hours (on business days) or 'same day' if you place your order before 12 Midday AEST time.


Pre Order: If an item is not in stock on our website, we will display an estimated time for us to receive this product into our warehouse (for example 7 days). To calculate your expected delivery date, simply add the availability estimate to the shipping times listed above.


In Stock & a Pre Order item on 1 order: If you place an order which contains an item not in our warehouse (the availability status is Pre Order), we will hold your entire order in our warehouse until all items are ready for delivery. If you need an in-stock item sooner, please place a separate order for that item.

If you've placed an order which you haven't received within our estimated delivery times, please contact us below so we can immediately begin to track & locate your shipment