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Operating Hours:
Monday to Friday, 9 AM to 5 PM (Australian Eastern Time - Melbourne).
(Please keep the time difference in mind if you're contacting us from a different region, such as overseas or Western Australia).
FAQs:
Looking for fast answers? Head over to our Frequently Asked Questions section - your solution might be just a click away!
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For any inquiries, fill out the form below. We aim to respond within 4 hours during business hours.
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Past ordersView status & order details Buy againRe-order from any past order in 1 click Start a returnSelf-serve returns & cancellationsPlease be aware that during busy sale periods (i.e. Black Friday), there may be delays due to the high volume of orders
Orders containing multiple parcels can become separated during transit and therefore arrive on different days.If your order is shipped with Australia Post, multiple parcels are grouped under a single tracking code. Please see the illustration above to check the status of each individual parcel.
All orders sent via Australia Post or Aramex.
Depending on the risk profile and value of your order we may require a signature on delivery.
If no one is present to sign for the parcel it may be taken to the local post office for collection, or if it was sent with Aramex a redelivery will occur.
To avoid a post office pick or redelivery, please consider sending your parcels to an address where you know someone will be in attendance (i.e. your work address).
You may also request an ATL (Authority To Leave) in the order notes/comments. If you choose this option, the responsibility to safeguard the parcel from theft passes to you once the delivery has been completed.
Unfortunately we are unable to offer a customer pickup service from our warehouse at the moment.
We typically process orders within 1-2 business days. You'll receive an email confirmation with tracking details as soon as your order ships.
You will receive an email with your tracking code in the evening on the day your order is processed. You can also log into your order history to find your tracking link. Check our Shipping Page for more details.
Orders containing multiple parcels can become separated during transit and therefore arrive on different days.
If your order is shipped with Australia Post, multiple parcels are grouped under a single tracking code. Please see the illustration above to check the status of each individual parcel.
Delivery times vary based on your location. For domestic orders within Australia, expect delivery within 3-5 business days. For NZ orders, delivery can take 14+ business days. Check our Shipping Policy for more details.
If you've just placed your order, you can make changes from the confirmation page or your account page until your order syncs with our warehouse.
Because our system frequently updates with our warehouse for fast processing and same-day dispatch, change or cancellation requests will depend on how far along your order is in the syncing process. Please contact us if you need assistance.
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Sign inProfile & settings Shipping addressesAdd or edit your addressesGreat knife , just what i wanted , this has become my edc use it everyday.
Excellent product and fast shipping
Hello Karen, great to hear! We’re glad the Samsonite cover was a winner and that it reached you quickly too 😊🧳 Cheers, Travel Universe.
Perfect carry-on toiletry bag. Strong with a good zip.
Hello Robert, perfect is exactly what we like to hear! The Osprey liquids pouch is such a simple little travel piece, but a really useful one to have ready for carry-on 😊🖤 Cheers, Travel Universe.
