Easter Sale Extended!
We want you to be thrilled with your purchase! Whether you've changed your mind or wish to initiate a return for a faulty item, simply follow our returns process for a hassle-free experience.
Exchanges:
Simply place a brand new order for the item you require. This will ensure that you quickly secure the stock we have on hand. In the meantime you can initiate a return request.
Lodge a Return Request:
Please submit a return request before sending back any item.
How to submit a Return Request:
Change of Mind Returns (You cover the return shipping cost):
You can return an item within 30 days if you :
All return claims for the reasons listed above must be made within 30 days of receiving your product. If you contact us after this period, our customer service team will review your claim on a case-by-case basis.
Items must be returned in perfect, saleable condition with all tags, labels, and packaging intact. Suitcases must include their original box if provided.
Used, personalised, damaged items cannot be returned, nor can Personal or Food items. (More information below).
You are responsible for covering the return shipping costs. Please ensure you use Registered Post to avoid any possibility of an item being lost.
Refunds :
Once your return is processed, you’ll receive a product refund to your original payment method. Note that If you received free shipping on your order, $11.90 will be deducted to cover our original shipping cost.
If we receive an item that is not in perfect resale condition, a restocking fee will apply or the item will be returned to you.
Please note that this change-of-mind policy does not limit your rights under Australian consumer law for faulty or misrepresented items.
We will replace, refund or credit any product, at our expense, under the following circumstances:
All claims to return an item damaged in transit must be made via your account as soon as you receive your product.
The item must be returned to us within 14 days of the Return Confirmation. The item must be packed in the original, unmarked packaging including any accessories and documentation.
Replacement Product
Refunds
No Returns on Personal and Food Items:
Please choose carefully, as we do not offer exchanges or refunds on personal or food items unless the item is:
We do not accept returns on these highly personal or food items to protect our customers. This policy ensures you are purchasing items that are unused, unsoiled, and in perfect condition.
Personal items include, but are not limited to:
Food items include, but are not limited to:
Freeze-dried foods require specific storage conditions to maintain their quality and longevity. Once these items are in the possession of a customer, we cannot verify how they have been handled or stored. As a result, we are unable to accept returns for these products.
If you have any further questions please contact us.
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The Upscape collection is made from light weight PP with modern design and Recycled rPET Lining. The collection comes featured packed with shock absorbing suspension wheels, TSA lock and two way zipper for extra security, spacious interior with removable and washable interior lining.
Features:
Product Details:
Series: Samsonite : Upscape
Manufacturer Colour: Black
Material: HS Polypropylene
Total Linear Dimensions: 156 cm
Size in Litres: 104 / 114 (Expanded)
Weight: 3.4 kg
Length: 75 cm
Width: 51 cm
Depth: 30 cm / 33 cm (Expanded)
Warranty Terms: Limited 10 year global warranty
SKU:143110-1041
Retailer
Ships from Australia
Polypropylene keeps Upscape extremely light while still giving you generous packing capacity.
The expander gives you extra space when you need it: souvenirs, bulkier items or a longer trip.
Shock-absorbing suspension wheels give a smooth, quiet, stable ride from footpaths to cobblestones.
The interior lining comes out completely and can be washed, so the inside stays fresh trip after trip.
The dual-tube trolley handle gives a secure, balanced grip, and bags with a trolley sleeve sit snugly over it.
Shown to scale beside average Australian adults (162 cm and 176 cm)
Shown to scale against each other
 45 cm Underseater$215.40 |  55 cmFrom $225.00 | Current product75 cm$315.00 |  81 cm$339.00 | |
|---|---|---|---|---|
| Size | Carry On | Carry On | Checked | Checked |
| Volume | 28-32 litres | 39-45 litres | 104-114 litres | 133-145 litres |
| Weight | 2.00 kg | 2.3 kg | 3.4 kg | 3.9 kg |
| Dimensions | 45 x 36 x 20 cm | 55 x 40 x 20 cm | 75 x 51 x 30 cm | 81 x 54 x 34 cm |
| Wheels | 4 spinner wheels | 4 spinner wheels | 4 spinner wheels | 4 spinner wheels |
| Expandable | ✓ | ✓ | ✓ | ✓ |
| TSA lock | ✓ | ✓ | ✓ | ✓ |
| Warranty | 10 years | 10 years | 10 years | 10 years |
| USB port | ✓ |
Orders containing multiple parcels can become separated during transit and therefore arrive on different days.