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Past ordersView status & order details Buy againRe-order from any past order in 1 click Start a returnSelf-serve returns & cancellationsPlease be aware that during busy sale periods (i.e. Black Friday), there may be delays due to the high volume of orders
Orders containing multiple parcels can become separated during transit and therefore arrive on different days.If your order is shipped with Australia Post, multiple parcels are grouped under a single tracking code. Please see the illustration above to check the status of each individual parcel.
All orders sent via Australia Post or Aramex.
Depending on the risk profile and value of your order we may require a signature on delivery.
If no one is present to sign for the parcel it may be taken to the local post office for collection, or if it was sent with Aramex a redelivery will occur.
To avoid a post office pick or redelivery, please consider sending your parcels to an address where you know someone will be in attendance (i.e. your work address).
You may also request an ATL (Authority To Leave) in the order notes/comments. If you choose this option, the responsibility to safeguard the parcel from theft passes to you once the delivery has been completed.
Unfortunately we are unable to offer a customer pickup service from our warehouse at the moment.
We typically process orders within 1-2 business days. You'll receive an email confirmation with tracking details as soon as your order ships.
You will receive an email with your tracking code in the evening on the day your order is processed. You can also log into your order history to find your tracking link. Check our Shipping Page for more details.
Orders containing multiple parcels can become separated during transit and therefore arrive on different days.
If your order is shipped with Australia Post, multiple parcels are grouped under a single tracking code. Please see the illustration above to check the status of each individual parcel.
Delivery times vary based on your location. For domestic orders within Australia, expect delivery within 3-5 business days. For NZ orders, delivery can take 14+ business days. Check our Shipping Policy for more details.
If you've just placed your order, you can make changes from the confirmation page or your account page until your order syncs with our warehouse.
Because our system frequently updates with our warehouse for fast processing and same-day dispatch, change or cancellation requests will depend on how far along your order is in the syncing process. Please contact us if you need assistance.
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Sign inProfile & settings Shipping addressesAdd or edit your addressesCurrently in Japan using & works great
I have had the 40L version of this bag and abused over a number of years. It has no business being in as good a condition as it still is. This version seems a little more beefed up I guess cause you can fit more in so extra kg. I have no doubt it will last as long as the 40. No shoulder strap with the bigger version. No that I’d use it anyway.
